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FAQs
I've clicked the link to verify my account but I still can't log in.
If you received your verification email to your junk box you will need to move it to your inbox before the activation link will work. Please move the email to your inbox, click the link to activate your account again and log in.
Where do I find my Username and Password to log in?
You will receive your username and password in an email after you verify your email address. If you don't see this in your inbox please be sure to check your junk folder.
I've lost my password; how do I retrieve it?
If you've forgotten your password you can retrieve it by using the 'Forgot Password' link at the top of the homepage. Simply enter your username and we'll send your password to the email address associated with your WildCasino account.
I am having problems logging into my account. Why?
Make sure you are using the correct account number and password. Erase all temporary internet files from your computer and clear cache memory. Our website is Internet Explorer, Google Chrome, Firefox and Safari compatible; you may be unable to access our website using an AOL browser. If these tips don't resolve your problem, please contact Account Management at [email protected].
How do I update my personal information?
In order to update your personal information please contact Player Services ([email protected]) providing your account number and details of the information to be changed and supporting documentation, such as a bank statement or utility bill to confirm your new address. Personal information requests with supporting documents should be sent to [email protected].
Where can I see my available balance?
After you log into your account you will be able to see your available balance at the top right of the page. You can also see your current bonus(es) by clicking on the My Bonus page in the My Account section.
Why was my credit card deposit declined?
For the quickest response please scan and send them to [email protected].
If I deposit through CC, what documents do you need to request a payout?
In order to verify your identity we will require the following:
  • A copy of your photographic identification
  • Copies of the front and back of any cards you've used on your account
  • A utility bill or bank statement which confirms your address
For the quickest response please scan (or use the camera of your cell phone and send as attachments) and send these to [email protected].
How can I increase my deposit limits?
For the quickest response please scan and send them to [email protected]
How can I make a deposit?
We have many quick and simple ways to fund your account including Visa, Bitcoin and Litecoin. Simply visit the online cashier.
What do you offer as bonus?
We offer a variety of bonuses for our slots, video poker and table games. Visit our Promotions page to view all of our existing offer.
How do I claim my casino bonus?
Bonuses are optional and must be requested by the player by entering the bonus code in the cashier when making a deposit. The bonus will be credited instantly after making a deposit. Please visit the Promotions page to view the details of each bonus.
How do I request a payout?
To request a payout, visit the Cashier page and click on the "Payout" button. Next, enter the amount you would like to withdraw, in addition to the method. It's important to note that payout requests are processed Monday through Friday, between the hours of 9:00 a.m. (ET) and 1:00 p.m. (ET).
When do you process payouts?
Payouts request emails are processed Monday through Friday, between 9:00 a.m. ET to 1:00 p.m. ET, excluding holidays.
Does WildCasino.ag offer a free payout?
Yes. Every 30 days players are eligible for a $50.00 discount on the payout method of their choice. In order to take advantage of the discount, while making the payout request, the player must specify that he/she is taking advantage of the $50.00 discount.
Is it legal to bet in the casino?
It is legal to bet in our casino, depending on your location. Our WildCasino Casino is located in Panama and wagering is permitted there. It's the player's responsibility to check with local government rules and regulations to ensure they're abiding by the rules.
Do I have to pay taxes on my winnings?
Again, that depends on where you take up residence. Please consult your local government laws to ensure you're following them accordingly.
How old must I be to wager in the casino?
Bettors must be at least 18 years old to play in the casino.
What types of games are there?
You'll find a wide assortment of games in the Casino, including blackjack, slots, Caribbean Stud poker, Caribbean Hold Em poker, video poker, craps, baccarat, roulette, keno, bingo and more.
Does the casino offer any bonuses?
Yes, and lots of them. Check out our Casino Bonus section to learn more about our match bonuses, slots bonuses, high-roller bonuses, top-player rewards, Happy Hour and more.
What is a progressive jackpot?
A progressive jackpot is a jackpot that sees its value increase with each bet. A small percentage is taken from each players bet and added to a rising money pot. These pots often grow into the millions.
Are there contests?
Yes, we regularly feature contests for users to participate in. We also award a wide range of prizes and often feature a progressive jackpot. Please check out our Promotions page for more info.